Return Policy

At NeleShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of receiving your items for a full refund or exchange.

Conditions for Refund:

1. Items must be returned in their original condition, unused, and with all tags attached.
2. The return package must be postmarked within 14 days of the delivery date.
3. Proof of purchase, such as a receipt or order confirmation, must be provided.
4. Certain items, such as perishable goods, personalized items, and clearance items, may not be eligible for return.

How to Initiate a Refund:

1. Contact our customer service team at [email address] within 14 days of receiving your order to request a refund.
2. Provide your order number and details of the item(s) you wish to return.
3. Our customer service team will provide you with instructions on how to return the item(s) and issue you a return authorization number (RA#).
4. Pack the item(s) securely and ship them back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer.
5. Once we receive and inspect the returned item(s), we will process your refund within [number] business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.

Exchanges: If you would like to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once we receive your returned item(s), we will process your exchange and ship out the replacement item(s) promptly.

Contact Us: If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact our customer service team.